Delivery
We aim to dispatch all in-stock orders within 1-2 working days. Once your order leaves us you’ll get a dispatch confirmation with tracking information so you can follow it all the way to your door.
UK Mainland delivery - parts, accessories & clothing
| Service | Cost |
|---|---|
| Standard delivery (orders over £40) | Free |
| Standard delivery (orders under £40) | £5.99 |
| Express delivery (add-on) | + £10.00 |
Bike delivery - Bristol BS postcodes only
Bikes can only be delivered to addresses within a BS postcode. Every bike is fully built and safety-checked by one of our mechanics before it reaches you - never flat-packed.
| Service | Cost |
|---|---|
| Bikes over £1,000 | Free |
| Bikes under £1,000 | £30.00 |
If you’re outside a BS postcode and would like a bike, you’re very welcome to collect for free from either of our shops.
Click & Collect - free
Collection is always free from either of our shops. We’ll let you know as soon as your order is ready.
Outside UK Mainland
We deliver to Northern Ireland, the Isle of Man, the Channel Islands, and the Scottish Highlands. Surcharges may apply and will be shown at checkout.
We also deliver to the Republic of Ireland and selected EU countries - rates and timescales are shown at checkout. Customs duties and import taxes may be payable on arrival and are the buyer’s responsibility.
We don’t currently ship to the USA, Canada, or Australia. For enquiries about shipping to unlisted countries, drop us an email at info@bristolbikesmiths.com.
Missed deliveries
If no one is in, the carrier will leave a card with instructions to rearrange or collect from a local depot. Parcels uncollected after 7 days are returned to us - we’ll contact you to rearrange delivery at your cost.
Bank holidays & public holidays
Orders placed on or around the following dates are likely to be delayed, as couriers don’t operate and our team take well-earned time off:
- New Year’s Day
- Good Friday, Easter Saturday, Easter Sunday & Easter Monday
- May Day (Early May Bank Holiday)
- Spring Bank Holiday
- Summer Bank Holiday
- Christmas Day & Boxing Day
Out-of-stock items
It doesn’t happen often, but if an item is out of stock and can’t be ordered (for example, a sale item), we’ll email you as soon as possible with alternatives or the option to cancel.
If an item can be special ordered from our supplier, we’ll let you know by email - please allow a small extra delay. If you need an exact ETA, contact us at info@bristolbikesmiths.com or call 01275 219464.
Returns & exchanges
Change of mind
You can return most items within 30 days of delivery for a full refund or exchange, as long as they’re unused, in their original packaging, and in a resaleable condition.
To start a return, email info@bristolbikesmiths.com with your order number and reason. We’ll send a return authorisation and instructions. Return postage is your responsibility - we recommend a tracked service, as we can’t accept liability for parcels lost in transit.
Incorrect, damaged or faulty items
We do our best to get every order right, but mistakes occasionally happen. If your item arrives damaged, faulty, or isn’t what you ordered, please contact us within 48 hours of delivery with photos at info@bristolbikesmiths.com. We’ll arrange free collection and offer a replacement or full refund.
Items that cannot be returned
- Items that have been used, worn, or fitted (e.g. helmets, saddles, tyres after riding)
- Personalised or custom-order items
- Perishable items (e.g. energy gels, food products)
- Downloadable digital products
- Gift cards
Exchanges
To exchange for a different size or colour, return your item and place a new order. This is the quickest way to secure what you want, especially where stock is limited.
Refunds
Once we receive and inspect your return, we’ll process your refund within 5 working days to your original payment method. Allow up to 10 working days for the funds to appear depending on your bank.
Original delivery charges are non-refundable unless the return is due to our error or a faulty product.
In-store returns
You’re also welcome to return online orders in person to our Long Ashton shop at 8 Lovelinch Gardens, Long Ashton, North Somerset, BS41 9NQ. Please bring your order confirmation as proof of purchase.
Frequently asked questions
For parts, accessories and clothing, orders over £40 get free standard delivery. Orders under £40 are £5.99. You can add express delivery for an extra £10. Click & Collect from either shop is always free.
We deliver bikes to all BS postcodes in the Bristol area - free for bikes over £1,000, or £30 for bikes under that. Every bike is fully built and safety-checked before delivery. We don’t post bikes nationally, but you’re welcome to collect from either shop for free.
We dispatch in-stock orders within 1-2 working days. You’ll receive a tracking link as soon as your order ships.
Yes - you can return most items including bikes within 30 days, provided they’re unused and in original packaging. It’s important you keep the bike box until you’re certain you want to keep it, as couriers won’t collect an unpackaged bike. Email us and we’ll guide you through the process.
We deliver to the Republic of Ireland and selected EU countries, as well as Northern Ireland, the Channel Islands, the Isle of Man, and the Scottish Highlands. We don’t currently ship to the USA, Canada, or Australia. For anything else, get in touch at info@bristolbikesmiths.com.